The right to return a product may be exercised within fourteen (14) days from the date on which the order is delivered.
To initiate a return, the customer must contact customer support by email (info@luggo.at) or through the designated contact form, providing the order details and reason for the return. Further instructions will be provided upon receipt of the request.
You may only return products that are unused, undamaged, and in their original packaging with all included items. Once we have received and inspected the returned items, any eligible refund will be processed to the original method of payment. Please allow up to fourteen (14) business days for the amount to appear in your account.
Unless expressly stated otherwise, the customer shall bear the shipping costs for returning the goods.
To initiate a return, the customer must contact customer support by email (info@luggo.at) or through the designated contact form, providing the order details and reason for the return. Further instructions will be provided upon receipt of the request.
You may only return products that are unused, undamaged, and in their original packaging with all included items. Once we have received and inspected the returned items, any eligible refund will be processed to the original method of payment. Please allow up to fourteen (14) business days for the amount to appear in your account.
Unless expressly stated otherwise, the customer shall bear the shipping costs for returning the goods.